Your privacy matters to us. This page explains exactly what data 299bet app collects, why we collect it, how we use it, and what rights you have over your personal information. We keep it plain and honest — no legal jargon designed to confuse you.
Before you read the full policy, here is a plain-language summary of how 299bet app handles your data and what we promise you.
All data transmitted between your device and 299bet app is protected using industry-standard TLS encryption. Your personal details and payment information are never sent or stored in plain text.
299bet app does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account and improve your experience on the platform.
You have the right to access, correct, or request deletion of your personal data held by 299bet app at any time. Contact our support team and we will process your request promptly.
When you deposit or withdraw via bKash, Nagad, or Rocket, 299bet app processes only the minimum data required to complete the transaction. We do not store your full mobile banking credentials.
299bet app uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. We explain exactly which cookies we use and why in our cookie section below.
299bet app does not knowingly collect data from anyone under 18. If we discover that a minor has registered, the account is closed immediately and all associated data is deleted from our systems.
This Privacy Policy explains how 299bet app collects, uses, stores, and protects the personal information of players who use our platform. It applies to all users of 299bet app, including visitors who browse without registering and registered players who actively use the platform's gaming services.
At 299bet app, we understand that privacy is important — especially when it comes to an online gaming platform where financial transactions are involved. We are committed to being transparent about what data we collect and why. We only collect what we genuinely need to operate the platform and provide you with a good experience.
By registering on 299bet app or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not use the platform.
Plain language promise: We have written this Privacy Policy to be as clear and readable as possible for our players in Bangladesh. If anything is unclear, contact our support team and we will explain it to you directly.
299bet app collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third-party payment providers. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, username | Registration form |
| Contact Data | Mobile number, email address | Registration form |
| Verification Data | National ID, selfie photo | KYC verification process |
| Financial Data | bKash/Nagad/Rocket number, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type, browser, OS | Automatically on platform access |
| Usage Data | Games played, session duration, bet history | Automatically during gameplay |
| Communication Data | Support chat logs, email correspondence | When you contact support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made.
299bet app uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that would surprise you or that you would consider unfair.
Marketing communications: 299bet app may send you promotional messages about bonuses and new games if you have opted in to receive them. You can opt out at any time by contacting support or updating your account notification preferences.
299bet app processes your personal data on the following legal grounds:
299bet app does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards.
No third-party marketing: We do not share your contact details with advertisers or marketing companies. You will not receive unsolicited marketing from third parties as a result of using 299bet app.
When you make a deposit or request a withdrawal on 299bet app using bKash, Nagad, or Rocket, we collect the mobile number associated with your mobile financial service account and the transaction reference number provided by the payment provider. This is the minimum data required to match your payment to your 299bet app account and confirm the transaction.
299bet app does not store your full mobile banking PIN, password, or any credentials that would allow us to initiate transactions on your behalf. All payment authentication happens directly between you and your mobile financial service provider. We only receive confirmation that a transaction has been completed.
Your payment security: Never share your bKash, Nagad, or Rocket PIN with anyone — including 299bet app support staff. We will never ask for your mobile banking credentials through any channel.
299bet app uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keep you logged in, maintain session security, remember your cart or game state | No — platform will not function without these |
| Functional | Remember your language preference, display settings, and notification choices | Yes — but some features may not work as expected |
| Analytics | Understand which pages and games are most popular, identify technical issues | Yes — via your browser settings |
| Security | Detect suspicious login attempts and protect against cross-site request forgery | No — required for account security |
You can manage or delete cookies through your browser settings at any time. Note that disabling essential or security cookies will affect your ability to use 299bet app normally.
299bet app retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational needs. The specific retention periods we apply are:
When data is no longer required, 299bet app deletes or anonymises it securely. If you request deletion of your account, we will process your request within 30 days, subject to any legal retention obligations that require us to keep certain records.
299bet app takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you become aware of any security issue affecting your 299bet app account — such as an unauthorised login — contact our support team immediately so we can take action to protect your account.
Your role in security: Use a strong, unique password for your 299bet app account. Do not share your login credentials with anyone. Log out of your account when using a shared or public device.
As a player on 299bet app, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe.
How to make a request: Email us at [email protected] with the subject line "Data Rights Request" and describe what you would like us to do. We aim to respond within 30 days.
299bet app is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.
If we become aware that a minor has registered on 299bet app or that we have inadvertently collected personal data from a minor, we will close the account immediately and delete all associated personal data from our systems as quickly as possible. Any funds deposited by a minor will be returned to the payment source where technically feasible.
If you are a parent or guardian and believe your child has registered on 299bet app, please contact our support team immediately at [email protected] so we can take prompt action.
299bet app may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered players via email or an in-platform notification.
The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically so you are always aware of how 299bet app handles your personal data. Your continued use of the platform after any update constitutes acceptance of the revised policy.
Stay informed: Bookmark this page and check it whenever you receive a notification about a policy update. The "Last Updated" date at the top of this page tells you when the policy was last revised.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 299bet app handles your personal information, please get in touch with our support team. We are available around the clock and will do our best to resolve your query quickly.
Quick answers: Many common questions about accounts and data are answered on our FAQ page. Check there first — you may find what you need without waiting for a support response.